Terms & conditions

Estimate & Order confirmation

Prices not included in this quote: freight, taxes, duties (if applicable) & custom packing. Other charges may apply, please ask Sales Representative. May include die cutting, specialty trimming and other charges. Preparation charges are based on ready to print art. Revisions & other pre-press additional time will be invoiced at $50.00 per hour with a minimum of 1 hour of work. Florida Graphic Services, Inc. will notify customer if additional work is required. Production will be scheduled upon receipt of the signed order confirmation. Normal production time is 5 working days from the approval of proof(s) and receipt of the order confirmation.

Terms and conditions: this order confirmation constitutes purchaser’s unconditional purchase agreement for the products and/or services specified above, on the terms and conditions set forth herein, the work order and quote, if any, and in the purchaser’s open account application, all of which constitute the agreement of the parties. All products and services are sold “as is” without warranty of merchantability or fitness for particular service or purpose. Purchaser warrants that any material published or printed in this order shall not violate any copyright or proprietary rights, and agrees to indemnify Florida Graphic Services, Inc., and related companies, and their agents and employees, for any breach thereof. If purchaser cancels this order, Florida Graphic Services, Inc. shall be entitled to payment of its actual costs incurred loss of profit, and it’s attorney’s fees and costs of collection. Cancellation must be in writing by the authorized representative and receipt must be acknowledged by Florida Graphic Services, Inc.


Florida graphic services, Inc. Disclaims all expressed or implied warranties, including any warranty of merchantability. The goods are sold “as is”. Florida Graphic Services, Inc. does not warrant that the goods are fit for any particular purpose for the buyer and makes no warranties with respect to the goods other than that they conform to the description contained in the agreement. Customer must look solely to the manufacturer for warranty, if any, as may be given by the manufacturer. In the event customer does not pay for the foregoing goods and services, as agreed, should Florida Graphic Services be required to retain legal counsel to enforce the collection hereof, customer agrees to pay reasonable attorney’s fees for collection, both before suit is initiated, and at trial or any appeals. In the event customer becomes delinquent, customer agrees to pay Florida Graphic Services, Inc. finance charges at 1.5% per month (18% annum).

Returns and Refunds

Due to the custom nature of all jobs, all returns and refunds will be determined on a case by case basis. If it is determined the product was produced according to the signed confirmation, a refund will not be granted. We ask that you inspect your product immediately after you receive it and notify us of any defect or damage as soon as possible.


UV inks are guaranteed to up to 18 months in regards to fade resistance.

All products are guaranteed under the manufacturer’s warranty. Unless otherwise stated we do not offer any additional coverage not covered in the manufacturer’s warranty.

Production Times

Normal production time is 5 working days from the receipt of approval of proof(s) and receipt of the order confirmation. Circumstances that may need longer production times are and not limited to the size of order, availability of material, and unforeseen problems with customer art.

Rush Charges

Any jobs needed before the standard 5 day turnaround are subject to rush fees.

Next day turnaround the fee is 35% of the total value of the job.
2 day turnaround the fee is 25% of the total value of the job.
3 day turnaround the fee is 15% of the total value of the job.
4 day turnaround the fee is 10% of the total value of the job.

File Submission Specs

The specifications below must be followed when submitting a file to print. Failure to follow the specifications will result in a delay in the completion of submitted job. If you are not able to provide a file following the submission specs, our Prepress Department will fix your file at a rate of $50/hr. An estimate will be given before the fix is started and is dependent on the complexity of the fix. The client must give approval before any work is started by the Prepress Department.

  • All fonts must be outlined or included with the file
  • Include all linked files if necessary
  • Any raster graphics must be at least 100 dpi when viewed at full size or 100%
  • Art must be sent in a timely fashion to resolve any issues that may arise during the prepress process.
  • Any PMS or Spot Colors that need to be matched should be identified and brought to the attention of the CSR when requesting a estimate or placing an order.
  • All files must be submitted as CYMK; any files submitted in any other color mode will be converted to CYMK. We suggest doing this conversion yourself before submitting because slight color shifting may occur when changing color mode.
  • All files submitted must be in a file format accepted below.
  • Acceptable File Formats: PDF, EPS, TIFF, AI, PSD, INDD or a High Resolution, Maximum Quality JPEG
  • All files under 10MB can be submitted via e-mail. Any files larger than 10MB must be submitted via FTP, large file transfer service (Hightail.com, Wetransfer.com), CD, or USB drive.